Terms

Draft for review before launch. Offline usage telemetry is planned and is not yet implemented.

Agreement and purchases

These draft terms describe the Palatine rendering engine, its hosted API and downloadable builds. References to “you” mean the individual or organisation purchasing or using the product. If you purchase for an organisation, you must be authorised to accept these terms for it.

API subscriptions are purchased through Polar, our merchant of record and authorised reseller. Polar handles checkout, payment, applicable sales taxes and invoices under its buyer terms; the final amount, including any applicable tax, is shown at checkout. Downloadable licences are sold on quote and invoiced directly by Palatine; the quote states the amount and applicable tax. Palatine supplies the product and the licence to use it.

Hosted API

The API receives your HTML, CSS and rendering options and returns a PDF or image. An account and an active API subscription are required. You may use the API in your own services and applications, including to generate documents for your customers.

The displayed price is €5 per month plus €0.005 for each successfully generated document. A document counts once regardless of its page count or output format. A failed render does not create a usage event. The subscription renews monthly until cancelled; usage accrued during a billing period is billed through Polar.

You can manage your subscription, payment method and invoices in the billing portal. Cancellation takes effect at the end of the paid period. Amounts accrued up to that date remain due. Keep API keys secret, use them only with authorised applications and revoke a key if it is compromised. You are responsible for activity using your keys and for ensuring you have the rights to the content and resources you submit.

Downloadable licences

Subject to payment and these terms, Palatine grants the purchasing organisation a non-exclusive, non-transferable licence to install and run the purchased native build, WebAssembly build, or both if the bundle was purchased. The licence covers the organisation’s entire server fleet and its production, development and CI environments, with no per-server or per-document charge. The licensed engine can run offline.

You may use the licensed build to generate documents for your own operations and for your customers, including commercial documents, and distribute those generated documents. You retain your rights in your content and output. The licence does not transfer ownership of the engine or grant rights to third-party content, fonts or other resources.

The licence covers use by the purchasing organisation. It does not itself authorise you to resell, sublicense or redistribute the engine, licence file or key, or to embed or distribute the engine in a customer-facing product. Such distribution requires our prior written agreement. Contact us to discuss the intended deployment, including offline rendering on customer devices.

One-year term, builds and renewal

Each download licence is valid for one year from issue following successful payment. The licence covers the purchased product or products and builds released on or before its expiry date. During the term, you may obtain eligible updates. Each build requires the correct, valid licence; keep the licence file secure.

For 30 days after expiry the engine continues to render and issues an expiry warning. After that grace period, rendering stops until a valid renewal is supplied. A build dated after the licence expiry is not covered by that licence.

The download licence is granted for one year at a time and renewed by agreement with us; it does not renew automatically. Following payment of a renewal, replace the old licence file with the renewed one. The first-year price is quoted from a rate grid based on the customer’s volume, between €3,000 and €50,000 before applicable taxes, and includes one year of support and updates. Each following year is billed at 50% off the first-year price and includes support and updates.

Delivery and access

After payment of the quoted licence, we issue a signed licence file and a private download link. The licence and available builds are also associated with your account. Confirmation and delivery can take time; contact us if you do not receive access. The available native download is currently for Linux x86-64. WebAssembly is a separate build and runs in supported JavaScript environments.

Refunds and consumer rights

If a downloaded engine does not work for you, contact us within 14 days of purchase to request a refund. Refund requests for the API are handled with Polar, subject to its buyer terms; refund requests for licences are handled with us, subject to applicable law. Nothing in this policy limits mandatory consumer rights, including any applicable right of withdrawal or legal remedies for non-conforming digital products. Contact us or Polar if you wish to exercise those rights.

Usage data and privacy

For the hosted API, a successful render produces a Polar usage event associated with your account. The event includes a document count, page count and output format; the document count is used for billing. The dashboard uses the configured Polar meter to display API usage. Failed renders do not produce a billing event.

The current downloadable engine checks its signed licence locally and does not send offline usage telemetry. We plan a separate offline usage event so customers can view usage in their dashboard. This has not been implemented. Before enabling it, we will specify what is collected, when and how it is transmitted, and update the relevant terms and privacy information.

We use account information, sessions, API-key hashes and licence and order records to provide access, authenticate requests, fulfil purchases and provide support. Polar processes checkout and billing information under its own terms and privacy policy. Hosted rendering requires processing the document and referenced resources to generate the output. Use the service only for content you are entitled to process and consider your own confidentiality and data-protection obligations.

Contact us about your account, licence, privacy or these terms. The identity and contact details of the responsible operator, retention periods, legal bases, recipients, international transfers and rights information must be completed and reviewed before launch.

Service and changes

Rendering behaviour and supported features are described in the documentation. The service may be interrupted for maintenance or by events outside our control. We may update the software and these terms; changes to existing purchases and subscriptions remain subject to applicable law and the terms agreed at checkout. These draft terms do not remove rights that cannot be waived under applicable law.